Shipping Policy – Hair Care & Skin Care Products

1. Order Processing

All orders are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once the order is processed and shipped, a shipping confirmation message with tracking details will be shared with the customer.

2. Shipping Time

Estimated delivery times may vary depending on the delivery location:

• Metro Cities: 3–5 business days
• Other Cities & Towns: 4–7 business days
• Remote Areas: 5–10 business days

Delivery timelines are estimates and may be affected by factors such as courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges may vary depending on the order value, delivery location, and promotional offers. Any applicable shipping charges will be clearly displayed during checkout before payment.

4. Order Tracking

Once your order is shipped, you will receive tracking details that allow you to track the delivery status of your package through the courier partner's tracking system.

5. Incorrect Address

Customers are responsible for providing accurate shipping details at the time of placing the order. Orders shipped to an incorrect or incomplete address provided by the customer may lead to delivery delays or failed deliveries.

6. Delivery Attempts

Courier partners may attempt delivery 2–3 times. If the delivery fails due to customer unavailability or incorrect address, the package may be returned.

7. Damaged Packages

If you receive a package that appears damaged, tampered with, or leaking, please do not accept the package or take clear photos and report the issue immediately to customer support.

8. Shipping Delays

While every effort is made to ensure timely delivery, shipping delays may occur due to logistics issues, high order volumes, weather conditions, or other external factors.

9. Contact for Shipping Support

For any shipping-related questions or assistance, please contact customer support at:

bhavi.jatin@gmail.com.